TWA Operations Manager

Job Description

The Texas Water Association (TWA) is seeking a full-time Operations Manager to oversee the Association's day-to-day administrative and operational functions while supporting the financial, technology, and administrative systems that keep the organization running effectively. Under the supervision of the Executive Director, this position has primary responsibility for TWA's internal operations, including financial processes, technology systems, administrative functions, and organizational compliance.

This position works closely with TWA employees, members, vendors, consultants, and other partners to support the Association's operations. The Operations Manager plays a critical role in ensuring that TWA's internal systems operate efficiently and effectively so the Association can serve its members and advance its mission.

Applicants must live in the greater Austin area (or be willing to relocate), have a valid work authorization, and be willing to undergo a background check. TWA has a rolling application period and will begin interviews as qualified candidates apply.

This role may be a great fit if you:

• Enjoy creating and improving systems and processes
• Value accuracy, organization, and attention to detail, particularly when managing financial and administrative responsibilities
• Are comfortable working independently and collaborating with others
• Enjoy learning new technology and finding ways to improve efficiency
• Work well in a small, mission-driven team where every employee contributes
• Are interested in Texas water issues and the organizations and professionals that make up TWA's membership

Essential Functions

Operations & Administration

• Maintain and monitor internal policies and procedures and coordinate organizational compliance
• Manage administrative contracts and relationships with external service providers
• Support administrative needs of the Board of Directors and committees
• Oversee organizational file systems, records management, and document retention
• Evaluate and administer technology platforms, software subscriptions, and operational systems; serve as a point of contact for TWA’s IT consultants
• Maintain membership records and support renewal processing in coordination with the Events & Membership Manager

Financial Processes

• Support the Association's financial operations under the direction of the Executive Director and in coordination with the Association's external accountant
• Process accounts payable and accounts receivable, prepare deposits, and perform basic bookkeeping functions in QuickBooks Online, including transaction entry and coding
• Coordinate with TWA’s auditors to support the annual audit process
• Maintain organized and accurate financial documentation and support compliance with the Association's internal control policies

Event Support

• Provide administrative support for TWA conferences and events, including registration management, hotel rooming lists and waitlists, and board meeting logistics
• Coordinate onsite registration and operational logistics during conferences
• Assist with other event-related administrative functions as needed

Qualifications

Required

• Bachelor's degree plus three or more years of relevant experience in nonprofit administration, business operations, bookkeeping, or office management; seven years of experience may substitute for the required degree
• Proficiency with Microsoft Office 365 and strong technology aptitude; ability to evaluate, learn, and implement multiple new systems
• Strong communication, customer service, and teamwork skills
• Strong organizational skills and attention to detail, with the ability to manage multiple projects and competing priorities
• Ability to take initiative, exercise sound judgment, and work independently while contributing as part of a small, collaborative team
• Interest in learning about the Texas water industry and supporting TWA's mission

Preferred

• Five or more years of nonprofit or association operations experience
• QuickBooks Online Certification and experience with membership management software
• Experience supporting conferences and events

Additional Details

• This is a hybrid position based in Austin, Texas, with three in-office days per week required.
• This role requires occasional in-state overnight travel, including weeklong travel to three conferences each year.
• TWA is a small, collaborative organization with six employees. While this position leads internal operations, all staff contribute across functions to support the Association's success.
• Salary range is $75,000–$85,000 annually and dependent on experience and qualifications. TWA also provides health insurance and cell phone stipends, significant SEP retirement contributions, generous paid time off and holidays, professional development opportunities, and a flexible work environment.

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