TWA Conferences: Terms and Policies

Cancellation Policy

Registrations may be cancelled for a full refund, minus a 10 percent processing fee, until the early bird registration deadline. After the early bird deadline, cancellations are non-refundable except in cases of emergency. 

Code of Conduct 

The Texas Water Association (TWA) is non-profit organization with a vision to promote sound water policy for Texas. TWA members proudly provide water and wastewater service to the vast majority of Texans. In an effort to ensure member safety and the ability to effectively advocate for members, TWA holds its members, staff, board, volunteers, and sponsors to the highest professional standards.

Member safety is a top priority for TWA and behavior that is harassing, threatening, demeaning, or discriminatory will not be tolerated. In addition to protecting member safety, appropriate behavior is also critical to safeguard the integrity of TWA and the role it serves as an advocacy and educational organization. TWA is judged, in large part, by the individual and collective performance of its members. TWA members and supporters must act in a manner that merits public trust and confidence.

TWA is committed to providing an environment that is free from discrimination and harassment. Actions, words, jokes, or comments based on an individual’s sex, race, ethnicity, age, religion, or any other legally protected characteristic will not be tolerated. Unacceptable behaviors include, but are not limited to:

• Harassment, intimidation, or discrimination in any form.
• Physical, written, or verbal abuse of any attendee, speaker, volunteer, exhibitor, staff member, service provider or other meeting guest.
• Actual or threatened violence toward any individual or group.
• Conduct endangering the life, safety, health, or well-being of others.
• Examples of unacceptable behaviors include: verbal comments related to gender, sex, sexual orientation, disability, physical appearance, body size, race, religion, national origin, inappropriate use of nudity and/or sexual images in public spaces or in presentations, threatening or stalking any attendee, speaker, volunteer, exhibitor, staff member, service provider or other meeting guest.

Any TWA member, conference participant, sponsor, or staff member who violates this Code during the course of a TWA sponsored event is subject to penalty, up to and including removal from the program and or the Association. TWA cannot control behavior or actions that occur outside of TWA events. However, it reserves the right to respond to actions that violate this Code.

By attending a TWA event, participants agree to abide by this TWA Code of Conduct and understand that they may be removed as a participant if they violate any of these provisions.

Infectious Disease

Participation includes possible exposure to and illness from infectious diseases including but not limited to COVID-19. While particular rules and personal discipline may reduce this risk, the risk of illness does exist. All attendees acknowledge that an inherent risk of exposure to infectious disease exists in any public place where people are present. By attending this TWA event in person, all guests voluntarily assume all risks related to exposure and agree not to hold TWA, the hotel, or any of their affiliates, directors, officers, employees, agents, contractors, or volunteers liable for any illness or injury. Please stay home if you have any symptoms of Covid-19 or other illness.